German Speaking Customer Support Specialist

German-Speaking Customer Service Representative
uMhlanga, South Africa (On-site)
24/7 Rotational Shifts
Salary + benefits

An exciting opportunity awaits a fluent German speaker to become part of a thriving online retail support team based in Umhlanga. If you're passionate about delivering excellent customer experiences and enjoy working in a fast-paced environment, this role is for you.

As a Customer Service Representative, you'll be the voice of the brand-providing professional, friendly, and efficient support to customers across multiple channels. Your goal: resolve queries quickly while ensuring a seamless and positive customer journey.

• Handle customer inquiries via phone, email, and live chat (in German)
• Assist with product details, order tracking, and issue resolution
• Accurately log all interactions in internal systems
• Deliver timely, high-quality service with a customer-first mindset
• Work closely with internal teams to ensure customer satisfaction
• Thrive in a fast-moving, service-driven environment

• Fluency in German (C1-C2, written and spoken)
• Good command of English for internal communication
• Matric / Grade 12 qualification
• Previous customer service or call centre experience (preferred)
• Retail experience is a plus
• Strong communication, problem-solving, and computer skills
• Flexibility to work rotational shifts, including weekends

• Competitive salary
• Attractive benefits package
• 1x local flight to Durban prior to your start date
• 20 nights of accommodation provided at a Concentrix-selected location
• Opportunity to work on-site in a vibrant, international environment

• Updated CV
• Proof of German proficiency (for non-native speakers)
• Matric / Grade 12 certificate
• Availability for rotational shifts