General Manager

An exciting opportunity exists for an experienced and results-driven General Manager to lead and oversee operations within a dynamic services industry environment. The successful candidate will be responsible for driving operational excellence, strategic growth, financial performance, client satisfaction, and overall business sustainability while ensuring compliance with company policies, SLAs, quality standards, and statutory requirements.

• NQF Level 7 Qualification: Degree or Advanced Diploma
• Matric / Senior Certificate
• Valid South African Driver's License
• Minimum 5 years' relevant managerial experience
• Intermediate proficiency in: Excel, Word, PowerPoint, Outlook, MS Project

• Occupational Health & Safety Act (OHS Act)
• ISO 9001 Quality Management Systems
• Risk Management Systems

• Execute effective planning, organizing, staffing, delegating, coordinating, and decision-making processes to achieve operational and profit targets while ensuring compliance with Service Level Agreements (SLAs).
• Develop and implement strategic business plans through the analysis of operational, technological, and financial opportunities.
• Drive achievement of business objectives through effective budgeting, resource allocation, performance measurement, and continuous operational review.
• Coordinate procurement, production, field operations, and technical service functions to ensure alignment with corporate objectives and operational efficiency.
• Establish operational policies, systems, and procedures to improve service delivery, productivity, and overall business performance.
• Assign accountabilities, monitor departmental performance, conduct performance evaluations, and support employee development initiatives.
• Foster a culture of information sharing, accountability, continuous improvement, and operational excellence.
• Build and maintain strong relationships with customers, employees, suppliers, and community stakeholders to uphold the company's image and reputation.
• Ensure implementation and enforcement of ethical business practices, quality standards, and compliance requirements.
• Maintain high-quality service delivery standards through effective operational management and continuous process improvement.
• Monitor market trends, industry developments, and global best practices to ensure the business remains competitive and innovative.
• Attend industry workshops, seminars, and professional networking events to remain informed on emerging business trends and technologies.
• Lead recruitment, onboarding, staff training, coaching, mentoring, and succession planning initiatives to enhance workforce capability.
• Manage employee performance through regular feedback, coaching, performance monitoring, and development planning.
• Handle employee relations matters, workplace conflict resolution, disciplinary procedures, and corrective actions in accordance with company policies and labour legislation.
• Ensure compliance with all health, safety, quality assurance, and risk management standards across operational functions.
• Drive customer satisfaction, operational efficiency, and profitability through strong leadership and strategic operational oversight.