Team Leader

Job Location Competitive salary taking into accountexperience and qualifications skills, Team Leader leading a team of frontline agents handling calls from customers reporting insurance claims related to the home. Your role is to ensure the team delivers exceptional customer service, meets performance targets, and The insurance claims contact centre provides rapid responses to customers reporting new claims. The team coordinates the claim from first notification to claim settlement and ensures policy compliance while delivering exceptional customer service. The centre plays a critical role in protecting customers and their wellbeing, while supporting the insurers reputation and operational resilience. This role would suit an experienced and resilient team leader who thrives in a fast-paced, customer-focused environment. Ideal candidates will have a background in contact centre operations, strong people management skills, and a passion for coaching and developing others. They should be calm under pressure, confident in decision-making, and committed to delivering excellent service while ensuring compliance and team collaboration. There may be occasions where duties will need to be performed outside of standard business hours to ensure continuity of service and support and deliver in line with business needs. You will know your shift patterns at least 6 weeks in advance. The Role Specifics: Key Skills & Competencies: Strong leadership and people management skills. Excellent communication and interpersonal abilities. Proficiency in contact centre systems and reporting tools desirable.Knowledge of claims insurance processes and regulatory requirements (desirable). The ability to work on your own initiative and take ownership of your own caseload of claims at the same time as working together as a team. The ability to develop and maintain a close working relationship with our customers, to promote customer satisfaction during all stages of the claim.Ability to demonstrate understanding and empathy throughout. The skills that will be developed once working: If you possesswe're seeking, we encourage you to apply. Full Sedgwick-specific training will be provided to support your success and development in the role. the skills and competencies What we'll give you for this role: Competitive salary taking into accountexperience and qualifications skills, Other benefits Fully supported professional qualifications with rewards This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see