General Assistant(Internal Applications Only)

Cashbuild

Posted Mar 2 Full-time Negotiable Salary unknown

Ensure comprehensive customer service in the store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.

• Minimum Grade 10 or NQF 3 and 1 year work related experience.
• Or Grade 12 without related work experience.
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit.
• Ability to perform basic calculations accurately.
• Must be willing to work shifts, weekends and public holidays.
• Must be able to work under pressure.

• Advise and assist customers on correct products and queries.
• Assist with and resolve customer complaints.

• Bulk stock area to be merchandised safely and according to store layout plan.
• Ensure your area of responsibility is fully merchandised according to store layout and planograms.

• Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that customers can enter and leave your aisle without any risk of injury or irritation.
• Correct shelf price labelling within area of responsibility.
• Ensure checklist completed as required when on duty with canteen and toilet/showers schedule.

• Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility.
• Ensure area of responsibility (racking and bulk) stock merchandised safe to customers and colleagues to move safely within store.
• Report any discrepancies to the Store Manager.
• Manage stock loss.
• Report damaged stock within area of responsibility to Store Manager.

• Comply with generally accepted standards in activities related to the position.
• Keep promises.
• Create realistic expectations.
• Be sincere.
• Handle sensitive information carefully.
• Show awareness of values, indicate when boundaries are crossed.

• Effectively handle detailed information and consistently attend to details.
• Work in an orderly fashion.
• Ensure that matters are handled in an orderly and accurate manner from start to finish.
• Prevent mistakes.
• Invest energy in checking work for mistakes.

• Identify and actively respond to clients' wishes and needs.
• Deal with clients in a friendly manner.
• Show involvement in the client's problem.
• Make clients feel welcome.
• Approach the client's question with a can do mentality.

• Be aware of one's own strengths and weaknesses and consciously work on personal development.
• Focus on self broadening and/or gaining more in-depth knowledge.
• Follow relevant training programmes and/or look for opportunities to gain experience.
• Seek and use opportunities for personal development.
• Ask for feedback to learn.