(fluent English) Customer Support Consultant, hospitality (Global, remote)

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

We are looking for a Customer Support Consultant to join our community in a multicultural and multilingual environment, working from home.

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

• Excellent English skills (C1 for both spoken and written)
• At least 6 months of experience in a customer support role
• Strong analytical thinking and research skills
• Experience in travel industry
• Positive, proactive and responsible attitude
• Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

• Experience in hospitality or logistics
• Experienced with Zendesk or highly experienced with another CRM

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also internal health policy
• Responsive leadership interested in your development and long lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time tracking requirements

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code: 23E