Facilities Support Services Specialist

Johannesburg, City of Johannesburg, South Africa

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

This position helps provide and maintain facilities which give Church members places where they can worship, teach, learn, pray together, make and renew covenants, and receive sacred ordinances. Each Church facility that is built and/or maintained should 1) Provide a spiritual setting for members to worship, and 2) Present an image of reverence and dignity in the community.

Researches and provides financial and business related analyses to asses the impact of various projects and initiatives. Analyzes trends, costs and other data related to facilities, inventory, and budgets. Resolves customer questions and system issues. Maintains key data in management system database to extract data for various customers.

Typical responsibilities include but are not limited to:

• Manage vendor onboarding, audits, approvals, and full vendor lifecycle activities in accordance with governance requirements.
• Negotiate and establish Service Level Agreements (SLAs) with national vendors to optimise costs through economies of scale.
• Coordinate and manage recurring contracts, amendments, renewals, and terminations across multiple countries, ensuring accuracy, compliance, and timely execution.
• Work closely with Facilities Managers, Regional Facilities Managers, Finance, Real Estate, Planning, Compliance, OGC, and other stakeholders to ensure strong cross functional collaboration and alignment.
• Prepare, analyse, and maintain accurate financial, operational, and vendor data, ensuring consistency across systems and reports.
• Maintain performance dashboards and reports using tools such as Power BI, SharePoint Lists, and other digital platforms to track service delivery, compliance, and vendor performance.
• Conduct detailed data analysis, forecasting, and trend analysis to support informed decision making and continuous improvement.
• Proactively identify risks, data gaps, compliance issues, and service improvement opportunities, escalating appropriately and supporting resolution.
• Provide clear guidance, support, and problem resolution to internal customers, taking ownership of issues from initiation to closure.
• Support process improvements, digital initiatives, and system enhancements that improve service quality, turnaround times, and data integrity.
• Prepare professional reports, presentations, and documentation to communicate insights, performance, and recommendations to leadership and stakeholders.
• Maintain strict confidentiality and exercise sound judgement when handling sensitive information, contracts, and financial data.

Requires a bachelor's degree in facilities management, business management, Data Analysis or a related field.

• Four or more years' experience in facilities management, contract management, vendor management, business operations, or data driven roles.

Strong experience in contract administration, vendor governance, and working within compliance and approval frameworks.

Demonstrated ability to work with complex data sets, ensuring accuracy, validation, and integrity across systems.

Advanced proficiency in Excel, including data analysis and reporting; working knowledge of PowerPoint, Word, and database or tracking systems.

Experience using or supporting digital monitoring tools such as Power BI dashboards, SharePoint Lists, PowerApps, or similar platforms.

Strong analytical and problem solving skills, with the ability to translate data into clear, actionable insights.

Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders across countries and functions.

Proven ability to work independently, manage multiple priorities, and meet deadlines in a structured, governance driven environment.

High level of professionalism, integrity, and discretion, with the ability to handle confidential and sensitive information appropriately.

A proactive, service oriented mindset with a strong commitment to service excellence, continuous improvement, and collaboration.