Dynamic Front Desk & Switchboard Specialist

Listing reference: track_001682

Listing status: Online

Apply by: 27 May 2026

Job category: Reception and Switchboard

Location: Cape Town

Contract: Permanent

EE position: No

TRACKER Western Cape requires a Receptionist to deliver administrative support to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard working individuals, who can be a part of a highly motivated team.

• Provide customer service to clients calling and or emailing into the office.
• Answering of telephones in the office.
• Re directing calls to the correct person / department.
• Courier services.
• Adhoc duties as requested by Supervisor / Manager.
• Deliver support to Sales Consultants in all channels, focusing on all three channels Business / Dealer / Insurance to allow Sales Consultants to focus on Sales.
• Update Business Partners and Clients regarding requests received by Consultants or by the Regional Office.
• Follow up and providing updates regarding outstanding projects to all stakeholders (Consultants, Business Partners, clients, and Management).
• Provide feedback to all parties, internally and externally to make sure that all parties are updated on new application, outstanding installations and other requests.
• MIS reports (Consultants, Business Partners, clients and Management).
• Login details i.e. resets / creating logins.
• Loading of contracts through IEvolve.
• Follow processes and adhere to procedures.
• Loading of new leads on the NR Site.

• Request rebooking to be done on fitments not completed.
• Scheduling urgent fitments when required.
• Scheduling On Sites and Service Requests as required.
• Tech Support when required.
• Pro actively identify outstanding fitment.
• Maintain and enhance reports implemented by management to monitor regional productivity and efficiencies.

• Ensure that the Region aligns with Tracker Head Office processes to increase efficiencies and turnaround times.
• Positively influence the processes and relationships within the region to achieve the business objectives.
• Support other business units and other departments within Tracker Connect.
• Apply knowledge, seek assistance, assign resources and judgment to resolve problems.
• Compliance with company policies.

• Matric coupled with a minimum of 1 year working experience in a Reception environment.
• MS office Knowledge.
• Ability to work under pressure.
• Ability to work within a team.
• Out of the box thinking skills.
• Excellent communication and organizational skills.