Digital Commerce: Digital Product Catalogue Manager

The Digital Product Catalogue Manager is dedicated to enhancing the online shopping experience for customers. This role manages and optimises all facets of the digital product catalogue and enrichment functions to facilitate seamless purchasing decision making for online customers. Leveraging in depth product catalogue, enrichment and promotions knowledge and solid e commerce experience, the manager drives high quality product data and content, manages external partners, and gains strategic influence across systems. The role also drives high performance and delivers the product catalogue and enrichment team while managing external vendors, ensuring high quality outcomes, and collaborating with the digital merchandising and buying teams to meet business objectives.

• Own, manage and execute all aspects of the digital product catalogue function required to enable online purchasing.
• Drive the implementation of strategies to improve the online purchasing experience through the product catalogue.
• Continuously evaluate and enhance the productivity and effectiveness of the product catalogue function to meet business objectives.
• Identify and seize opportunities for expansion and execute strategies to realise them.
• Effectively manage the deal enrichment team to drive accuracy and excitement of all deals and promotions.
• Manage the supplier enrichment process to ensure smooth and successful onboarding of all supplier product data.
• Ensure meticulous oversight of product data, maintaining accuracy, consistency, and alignment with the brand.
• Cultivate engaging and on brand content within the catalogue.

• Manage end to end engagements with external enrichment partners, ensuring effective collaboration, quality, output and adherence to Service Level Agreements (SLAs).
• Establish efficient ways of working with external partners.
• Provide domain expertise to influence decision making related to Product Information Management (PIM) systems, ensuring they meet the needs of the product catalogue team.
• Drive merchandising prioritisation in line with commercial needs.
• Manage the supplier enrichment process, the successful onboarding of all supplier product data.
• Collaborate with suppliers to improve data quality and completeness.

• Manage the Studio Pod (photography and digital asset management).
• Ensure efficient and organised workflows for creating and managing digital assets.
• Provide recommendations on leveraging product data to enhance the digital customer experience and collaborate with cross functional teams to implement improvements.

• Provide recommendations on leveraging product data to enhance the digital customer experience and collaborate with cross functional teams to implement improvements.

• Lead and manage the digital product catalogue, enrichment and promotions teams, fostering a collaborative, growth oriented, high performance culture.
• Mentor, coach, and develop team members and leads to achieve their potential and deliver exceptional results.
• Partner with the relevant People Partner or teams to drive recruitment, training, and performance discussions within the team.

• Degree or Diploma in Buying, Marketing, Business, eCommerce, or a related field - essential.
• +5 years' experience in product catalogue management, eCommerce, or related roles, with solid experience driving the delivery and availability of product catalogue and enrichment and managing suppliers - essential.
• Strong retail experience with a well developed understanding of product ranges - essential.
• Strong leadership and team management experience - essential.
• Strong proficiency in MS Office 365 - essential.
• Experience in Product Data & Content Management Systems - preferable.

• Digital strategy and innovative thinking - Able to develop new creative concepts from discovery through to delivery, building a coherent digital product catalogue strategy and delivering a pipeline of value creating innovation.
• Analytical with strong problem solving skills - Able to integrate various sources of information to plan, prioritise, anticipate and mitigate problems while applying sound judgement.
• Leadership skills - Serves the team by driving a positive morale, empowering and enabling the team to deliver on priorities while contributing to their integrated development.
• Business acumen - Understands the digital product catalogue or merchandising landscape, key issues and risks, and their impact on commercial viability and profitability.
• Planning and organising skills with strong project management skills - Focus on execution, quality and continuous process improvement, managing multiple projects and competing deliverables in a fast paced, high volume environment.
• Flexible and resilient - Able to manage and balance a diverse portfolio while remaining productive and maintaining high performance in a fast paced, pressurised environment.
• Communication skills - Communicates effectively with a range of stakeholders, conveying information and data clearly, accurately, and succinctly.
• Self motivated and driven with strong integrity - Takes accountability for actions and mistakes.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.