First-Line Supervisors of Food Preparation and Serving Workers

Skills

• Coordination

  Adjusting actions in relation to others' actions.

• Monitoring

  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Speaking

  Talking to others to convey information effectively.

• Active Listening

  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Service Orientation

  Actively looking for ways to help people.

Abilities

• Oral Comprehension

  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression

  The ability to communicate information and ideas in speaking so others will understand.

• Deductive Reasoning

  The ability to apply general rules to specific problems to produce answers that make sense.

• Problem Sensitivity

  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

• Speech Clarity

  The ability to speak clearly so others can understand you.

Education

How much education does a new hire need to perform a job in this occupation?

• High school diploma or equivalent
  44 %

  or: GED, High School Equivalency Certificate

• Less than high school diploma
  37 %
• Post-secondary certificate
  10 %

  Awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)

Work Activities

• Getting Information

  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Training and Teaching Others

  Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Making Decisions and Solving Problems

  Analyzing information and evaluating results to choose the best solution and solve problems.

• Guiding, Directing, and Motivating Subordinates

  Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Identifying Objects, Actions, and Events

  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Detailed Work Activities

• Manage food service operations or parts of operations.
• Balance receipts.
• Communicate with customers to resolve complaints or ensure satisfaction.
• Process customer bills or payments.
• Cut cooked or raw foods.

Work Interests

• Enterprising

  Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

• Conventional

  Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

• Realistic

  Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.