Customer Success Manager (Fluent French Speaker)

Grade Level (for internal use): 10

The Team: You will be part of the EMEA Customer Excellence team at S&P Global Energy. The team focuses on value, trust, and delight, ensuring a smooth onboarding and education of our customers with our solutions. Through proactive and reactive customer engagement, the team develops trust and relationships with clients focusing on their needs and goals.

• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
• Successfully and promptly onboard customers and conduct remote and in person training sessions to educate customers on our products and services, personalising the sessions based on customer needs and workflows.
• Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.
• Monitor customer usage data/customer health to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success; be the voice of the customer to continue improving their experience.
• Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience.
• Proactive Support: Anticipate customer challenges and address them before they escape escalation.
• Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
• Promptly and accurately capture customer engagement activities in Gainsight.

• Fluency in both French and English is essential. The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.
• 3 years relevant experience and/or at least 5 years industry experience.
• First class presentation and software demo skills.
• Proficiency in Gainsight, Salesforce or similar is an advantage.
• Industry knowledge (energy, commodities, finance) is an advantage.
• Proven ability to manage multiple accounts and projects simultaneously.
• Ability to work as an integral part of a diverse and geographically dispersed team.
• Ability to travel to meet clients.

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized.
• Continuous Learning: Access a wealth of resources to grow your career and learn new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Benefits for partners and children, including best in class perks for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person.