TRAFFIC Gauteng

Customer Service Delivery Agent (Logistics)

City Logistics

Job Description

Customer Service Delivery Agent (Logistics)

Listing reference: clog_000127

Listing status: Under Review

Apply by: 7 October 2025

Position summary

Job category: Customer Service

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels. Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements. This typically consists of a dedicated pool of vehicles and staff customized to the client's operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity. We are passionate about what we do, passionate about Retail and service excellence. Let us be part of your solution.

Introduction

ARE YOU OUR NEXT CSD CLERK? The CSD Clerk will be responsible for monitoring and ensuring a smooth delivery process on behalf of City Logistics Customers ensuring Customer satisfaction.

YOUR CORE FOCUS AREAS:

  • Customer Service Planning.
  • Co-ordination of deliveries between client and delivery points.
  • Follow up on customer shipments until delivered.
  • KPI measurement and reporting for customers.
  • Providing quality customer service to clients.
  • Compile and Manage CSD Reports.
  • Client visits as and when required.

MINIMUM REQUIREMENTS:

  • Grade 12.
  • A customer service-related qualification would be an added advantage.
  • Proficient in Microsoft excel.
  • Knowledge and previous experience working in Customer Service with at least 1 year experience in the logistics industry.
  • Knowledge in Operations Planning.
  • Good working experience and sound knowledge of CSD software.
  • Willing to work Saturdays, public holidays and long hour shifts.
  • Own reliable vehicle essential.
  • Code 08/EB Driver's license essential.

About This Role

Career insights for Customer Service Representatives positions

Salary Benchmark
R16,903/month
R12,178 to R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening Service Orientation Speaking Reading Comprehension Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT Salesforce Sales Cloud Airtable Microsoft Access 365 Oracle Database Cloud Service Microsoft Dynamics 365 Oracle JD Edwards EnterpriseOne Oracle PeopleSoft Cloud Manager