Customer Service Advisor - Back Office

Concentrix is seeking a Back Office Customer Service Advisor for an internationally innovative campaign based in our Cape Town office. The base salary is R7500 with an additional R1000 campaign allowance.

• Minimum of 8 months call centre experience or back office experience (essential)
• Passed Grade 12 (essential)
• Clear credit and criminal record
• Flexibility to work US business hour shifts, including nights and weekends
• Excellent written and verbal communication in English
• Self motivated, highly responsible and service oriented
• Strong attention to detail and analytical thinking
• Basic computer skills, including MS Office or Google Suite
• Prior experience with payments, finance or back office operations is an advantage

• Basic salary of R7500
• Campaign allowance of R1000
• Subsidised transport
• Pension fund
• Employee Assistance Programme (EAP)
• Medical aid for the employee and two dependants
• Group life cover
• Financial well being sessions, will writing sessions and stress management sessions
• Team building and up skill training opportunities
• Interactive and inclusive company culture

• Collect and analyse key information in accordance with the regulations of the competent auditing authority
• Assist customers with the client's procedures
• Approve withdrawals where documents are satisfactory
• Communicate with other departments about pending issues related to customer identification or withdrawals
• Collaborate with team/shift leaders and other departments
• Ensure appropriate and confidential handling and sharing of sensitive information
• Ensure compliance with all AML laws and regulations

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.