TRAFFIC
Western Cape
Customer Experience Specialist - First-Contact Support
Teleperformance
Job Description
Teleperformance is looking for a Customer Service Agent in Cape Town, South Africa. As the first point of contact, you will ensure high-quality service and develop customer loyalty. This role requires strong customer service skills, excellent English proficiency, and a flexible mindset. Responsibilities include handling customer queries, resolving complaints, and maintaining logs of customer interactions. Compliance with regulatory standards is crucial. This is an opportunity to promote exceptional customer experiences in a dynamic environment.
About This Role
Career insights for First-Line Supervisors of Office and Administrative Support Workers positions
Salary Benchmark
$63,450/year
Source: O*NET (USD)
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Coordination
Monitoring
Reading Comprehension
Social Perceptiveness
Common Technologies
Microsoft Dynamics
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft
Blackboard software
Microsoft Access
Oracle Database
Fund accounting software
Intuit QuickBooks
First-Line Supervisors of Office and Administrative Support Workers Insights
Job Outlook
This career will have large numbers of openings.
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