Customer Advisor - Paarl

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Our core mission is to , with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

• Career development and opportunities to apply for internal promotions following your probationary period.
• Monthly, quarterly and annual awards with prizes.
• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you.
• Receive a tree in the Sigma Forest when you pass probation to reduce your carbon footprint.
• Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, free of charge.
• Transportation Benefits - Shuttle services to facilitate commuting.
• Join communities and collaborate with colleagues on our internal Social Media platform.
• Opportunity to be part of an equal, diverse, and inclusive workplace.

You'll be working from offices based in the Paarl Area. This campaign deals with inbound & outbound calls as well as various back office pieces and general enquiries. The successful applicant will respond to all incoming and outbound calls in a professional, courteous, and friendly manner using relevant campaign guidelines, scripts and systems.

• Must reside in the Paarl area and have completed at least Grade 11 or hold a Matric qualification.
• 6 to 12 months of experience working in Utilities within a BPO environment.
• Excellent written and verbal communication skills, adaptability to customer needs.
• Proficiency in Microsoft Word and Outlook, strong problem solving abilities, active listening skills, and a commitment to creating a seamless customer experience.

You are someone who is dedicated to providing outstanding customer service, enjoys assisting people, possesses excellent listening, communication, and empathy skills. You confidently engage with customers, adapt to change, work independently or in teams, strive toward KPIs, welcome feedback, and maintain a positive outlook. You excel under pressure and diligently track targets in a fast paced environment.

Full training and ongoing coaching are provided throughout your career. Prior knowledge is not required, but a willingness to learn and a drive to excel are essential.