Contractual Operations Consultant

This position is for a Contractual Operations Consultant within our Compulsory Product team. The role would entail administration for the Linked Investment Services Provider (LISP) and its related retail products namely Retirement Annuity Fund, Preservation Funds and Living and hybrid Annuity products.

• Perform due diligence procedures on instructions in line with the relevant RMCP and verification tools to assess whether a client and related flows may be accepted in terms of laws and regulations.
• Perform product validation procedures on the instruction in terms of laws and regulation.
• Perform business validation procedures instructions in terms of the LISPs Terms and Conditions.
• Convert all instructions without delay between transferring companies and regulators
• Request and manage all outstanding requirements by engaging with clients and business partners in a timeous and professional manner.
• Request and manage all outstanding requirements of unallocated deposits with external parties to ensure fast turnaround of such deposits to valid client instructions.
• Report suspicious activities within the business structures without hesitation.
• Capture accepted and valid instructions in varying systems, completely and accurately.
• Ensure daily management and updating of dashboards and duties to ensure that no SLA and business processes are compromised.
• Collaboration between the administration team and the Client Service Team.
• Maintain strong internal departmental relationships that will foster the growth of a culture in line with the Sygnia Group and Sygnia LISP strategies and vision.
• Identify gaps in processes and report these to the line manager.
• Understand and adhere to the appropriate policies, standards, and procedures applicable to the role.
• Understand and engage in risks and risk events relevant to the role and immediately report any findings to the line manager and supporting departments.
• Maintain a healthy team spirit by assisting peers where needed, and where reasonably required, process ad hoc tasks as delegated to maintain stability of operations.
• Continuously work toward the implementation of processes and controls that fosters an effective LISP environment.

• BCom or equivalent undergraduate degree /diploma us preferable
• At least 3-5 years' experience in the Linked InvestmentServiceProvider (LISP) environment administration is preferable
• Experience in the following Financial Services industries is an advantage:
  • LISP
  • Collective Investment Schemes
  • Retirement Funds/Employee Benefit Funds
  • Linked Life Companies
• A thorough understanding of the Section 14 (1), (8) and Section 50 (Directive 135) transfer process and required forms
• A thorough understanding of transfer from retirement (Recognition of transfer) process
• A thorough understanding of the benefit process including retirement, death claims and withdrawals
• A good understanding of the tax implications within the product
• A good understanding of the regulations governing retirement funds and living annuities
• Strong working knowledge of word processing, and spreadsheets (MS Word, Excel)

• Adhere to all Sygnia policies.
• Report any possible concerns about conduct or unfair treatment of customers to Compliance.
• Report any suspicion that a client, investor, or employee may be involved in money laundering, fraud or any other crime to Risk and Compliance.
• Be alert to possible risk and compliance issues within the general business.
• Report any possible and actual breaches, errors, or complaints to Risk and Compliance.
• Ensure best practice is followed to maintain confidentiality and security of all company data, client data and property.
• Ensure regulatory, client, and other corporate records are maintained.
• Ensure timely completion of all risk and compliance training.

• Strong organisational skills, resilient and able to function in a fast paced and high-pressure environment.
• Meticulous, deadline driven and reliable.
• Strong sense of duty and accountability
• Self-starter proactively taking ownership of development.
• Client focused with good verbal and written communication skills.
• Exhibit a professional image in person, demeanor, and communication.
• High degree of team- and self-awareness