Complaints Advisor Regulated Case Management & Data Quality

A leading customer service firm in KwaZulu-Natal is looking for a Customer Service Representative to manage inbound and outbound calls, assist customers with scheme queries, and ensure accurate case assessments. The ideal candidate will have a Matric/NQF 4 qualification and at least one year of experience in a fast-paced telephony environment. Strong communication and problem-solving skills, along with attention to detail, are essential. This role provides opportunities for personal accountability and delivering outstanding service.