Client Service Consultant (JHB) -Pipeline JG10

Santam Operations department has a permanent position available for a ClientService Consultant.

To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call center environment.

A Client Service Consultant is responsible for the provision of new quotations, acceptance and administration of policies while adhering to underwriting criteria and profiling the client in terms of the determination of a suitable product. Client Service Consultants are furthermore responsible for advising clients on all aspects of their policy needs.

• Minimum 2 years' experience in Personal Lines Short Term Insurance
• Minimum 5 years' experience in Commercial Lines Short Term Insurance
• Experience in a client service environment
• Experience in contact centre technology applications
• Good understanding of contact centre processes and SLA's
• Analytical thinking

• Strong verbal and written communication skills
• Excellent interpersonal, communication and networking skills
• Ability to work under pressure
• Attention to detail
• Self-motivated and comfortable in taking initiative