TRAFFIC
Gauteng
Customer Services Team Lead - Coaching & Performance
Telesure Investment Holdings (Pty) Ltd.
Job Description
A leading financial services provider in Johannesburg seeks a Team Lead for Customer Services. The role involves supervising teams, driving operational efficiency, and ensuring top-notch customer satisfaction. Ideal candidates should have at least 3 years of experience in customer service within the insurance sector and 1 year in a supervisory role. Strong capabilities in coaching, data analysis, and operational compliance are essential to succeed in this fast-paced environment.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365