Client Service Consultant

Santam PLCC has a position available for a Client Service Consultant based in Hill on Empire, Parktown. The role involves providing world-class products and services to clients while achieving targets in an inbound and outbound call centre environment.

• Ensuring quality of work is 95% as required by business standard.
• Sales target set out by business to be achieved in line with the growth strategy.
• Consistent achievement of agreed productivity.
• Ensuring customer satisfaction, a positive client experience in line with organisational targets.
• Ensuring accurate completion of broker requests through first call resolution which requires outbound calling to ensure queries are resolved timeously, as per service level agreement.
• Ensuring client service level agreements are met and exceeded.
• Ensuring good relationships are maintained with internal and external stakeholders.

• Matric certificate or equivalent qualification.
• FAIS compliant (NQF level 4).
• Experience in short term insurance.
• Clear criminal and credit record.
• Compliance with FAIS Fit & Proper criteria, i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Willing to work shifts.
• Clean track record in terms of adherence to quality standard and compliance.
• Consistent target achievement.
• Analytical thinking.
• Relationship building skills.
• Sales skill.
• Information seeking.
• Drive for results.
• Initiative.
• Emotional self-control.

• Client service oriented.
• Deadline and results-driven.

Santam is committed to diversity, inclusion, and belonging. As an equal-opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities.

We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.