TRAFFIC
Western Cape
Call Centre Team Leader: Drive Growth & Service
RMB
Job Description
RMB seeks a Call Centre Team Leader in Cape Town, responsible for leading a team to meet performance targets while ensuring exceptional customer satisfaction. The ideal candidate will have a diploma, NQF Level 5 FAIS qualification, and 4-5 years of experience in a call centre environment. This role blends sales and customer service. Benefits include opportunities for professional development and a challenging work environment.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
First-Line Supervisors of Non-Retail Sales Workers Insights
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