Customer Experience Specialist

Talent Sam is seeking a motivated Customer Service Representative in Cape Town, South Africa. As a CSR, you will be the primary point of contact for customers, assisting them via phone, email, and live chat. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and the ability to thrive in a fast-paced environment. Responsibilities include addressing customer inquiries, resolving complaints, and maintaining detailed records of interactions. This role requires a customer-focused mindset and previous experience in similar positions.