TRAFFIC
Western Cape
Call Centre Team Lead: Growth, Sales & Service Excellence
Rmbwestport
Job Description
Rmbwestport is seeking a Call Centre Team Leader in Cape Town to lead a team of agents in achieving performance targets while ensuring exceptional customer satisfaction. Candidates should have a diploma and 4-5 years of experience in a Call Centre environment. Responsibilities include driving growth, managing customer complaints, and maintaining relationships with stakeholders. The bank supports diversity and encourages qualified individuals to apply.
About This Role
Career insights for Sales Managers positions
Salary Benchmark
$135,160/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Persuasion
Active Listening
Speaking
Coordination
Critical Thinking
Common Technologies
Discontinued
Ivanti GoldMine
Oracle Marketing Cloud (Eloqua)
Airtable
Microsoft SQL Server
Oracle Database
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Sales Managers Insights
Job Outlook
This career will grow rapidly in the next few years.
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