Booking Clerk / Receptionist

30 hours per week (Six days working Monday - Saturday)

Permanent

Salary: £25,272 per annum

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

Please be aware this role is not eligible for sponsorship

• To ensure an effective and efficient booking service is provided within the Endoscopy Unit.
• To provide the first point of contact for patients attending the unit and wishing to schedule their appointments, presenting a friendly and efficient image.

Here at George Eliot our vision to 'excel at patient care' taking centre stage. An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:

Excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

• To negotiate dates for procedures with patients, both in person and by telephone inaccordance with agreed protocols.
• To draw up lists for operation sessions, in accordance with agreed protocols.
• To reschedule appointments and lists as necessary, according to agreed protocols.
• To provide information to patients about booking procedures and provide relevant leaflets and information packs.
• To assist with the maintenance and validation of waiting list information.
• Liaise with Consultant/Surgeons when compiling operation lists.
• Book patients for operations from peripheral clinics held at other hospitals.
• Provide provisional operation lists to surgeons for them to agree/alter as necessary.
• Book patients onto other hospital operation lists for day surgery.
• Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
• To be flexible and be willing to assist and cover other colleagues within the Unit.
• Welcome patients and members of the public entering the department.
• Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department.
• Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
• Complete the transfer of patients on Lorenzo system, in a timely manner.
• Make follow up outpatient appointments as required.
• Assist patients with any transport difficulties.
• Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
• Answer the telephone and take necessary action.
• Download information from Unisoft for endoscopy staff to submit reports to GPs.
• Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
• Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
• Follow the required procedure for all patients who do not attend on the day to ensure;
• Patient is removed from waiting list or receives another appointment
• Lorenzo is updated
• Details are given to the Ward Manager
• If clinics are not open to allow the booking of outpatient appointments inform relevant parties.

Relationships

Internal:

• Medical Staff
• Nursing Staff
• Operational Managers
• Clerical Staff

External:

• Outside agencies as required

Special Requirements

• Possess a good standard of education along with good keyboard skills RSA 11 or equivalent.
• A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role.
• Must be able to communicate in a professional manner with the public, internal and external professional bodies.
• The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions.
• To sit for long periods of time inputting data onto computer programme.
• To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone.
• To be able to communicate with all disciplines of staff and internal and external professional bodies.
• 6 day working service.

• Experience of working in an office environment
• Familiar with Lorenzo or similar system

• Basic numeric & literacy skills
• Good standard education
• Key - board skills RSA II or equivalent

• Ability to respond to work as part of a team or on own initiative
• Conscientious and hard working
• Ability to deal with distressing situations compassionately
• Demonstrate the need for Tact, diplomacy and resilience as required
• Ability to adapt to change
• Commitment to personal development and service improvement
• Knowledge of computer systems

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.