TRAFFIC Western Cape

AVBOB Senior Clerk Vacancy 2026 (Client Service Centre - Cape Town)

Government Vacancies

Job Description

If you are searching for a stable and rewarding job in the insurance sector, AVBOB Mutual Assurance Society is currently recruiting for a Senior Clerk: Client Service Centre position in Cape Town. This opportunity is ideal for candidates with strong administrative and customer service skills.

Job Overview

Location: Cape Town CBD, South Africa
Job Type: Permanent
Salary: Market-related

This role focuses on delivering excellent customer service while supporting the daily operations of the client service centre.

Key Responsibilities

Providing front desk and reception services to clients
Assisting walk in customers with queries and directing them accordingly
Handling policy administration, claims, and premium related tasks
Managing cash transactions, including collections and refunds
Preparing daily banking and financial records
Communicating processes, delays, and system updates to clients
Referring potential new business opportunities to consultants
Handling customer complaints and identifying possible fraud cases
Compiling weekly and monthly reports
Performing general office and administrative duties

To qualify for this AVBOB vacancy, applicants must meet the following requirements:

Grade 12 (Matric certificate)
FAIS accreditation (Category B - Long Term Insurance credits)
Compliance with FAIS "Fit and Proper" requirements

Additional FAIS requirements may apply depending on your experience and entry date into the financial services industry.

Key Skills and Competencies

Strong customer service and communication skills
Good administrative and organizational abilities
High attention to detail and accuracy
Ability to manage financial transactions responsibly
Problem solving and conflict resolution skills
Ability to work well under pressure in a client facing environment

Why Work for AVBOB?

Stability within a well established and reputable insurance company
Opportunities for career growth and professional development
Exposure to financial services and client relations
A supportive and structured working environment

How to Apply

To apply for this AVBOB Senior Clerk vacancy, ensure you have the following:

Updated CV
Certified copy of your ID
Matric certificate
Relevant qualifications and FAIS certification

Disclaimer: Government Vacancies SA is not the organization calling for applications. For any inquiries, please contact the official organization directly. Please do not send your applications to GV, as we are unable to process them. Due to the high volume of emails, we may not be able to respond to all inquiries. Thank you for your understanding.

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About This Role

Career insights for Social and Community Service Managers positions

Salary Benchmark

R51,590/month

R32,429 to R77,387/month

Source: WageIndicator ZAR data

Job Outlook

This career will grow rapidly in the next few years.

Key Skills for This Role

Service Orientation Social Perceptiveness Active Learning Active Listening Complex Problem Solving

Common Technologies

Corel WordPerfect Office X9 HCL Notes (formerly IBM Notes) Microsoft Excel 365 Microsoft PowerPoint 365 CRM Systems (Various) Claris FileMaker Microsoft Access 365 HCPCS (Still in use, updated annually)

Related Career Paths

Child, Family, and School Social Workers Community Health Workers Education and Childcare Administrators, Preschool and Daycare Healthcare Social Workers

Full Career Guide: Social and Community Service Managers