Customer Service Agent (US Market Support) - Durban, KZN (Umhlanga Ridge Office-Based)

We are currently seeking experienced and customer-focused Customer Service Agents to join our dynamic team based in Umhlanga Ridge, Durban. This is an exciting opportunity to support an international (US-based) customer base in a fast-paced, professional environment.

• Minimum 1 year experience in a customer experience (CX) role (written & verbal support)
• Excellent written communication skills with strong grammar (email/chat support)
• Neutral accent with clear, professional phone etiquette
• Ability to work night shifts aligned to US business hours
• Strong problem-solving skills and customer-first mindset

• Shift 1: Monday - Friday 23:00 - 06:00 South African Time
• Shift 2: Saturday & Sunday 14:00 - 23:00 South African Time

• Provide exceptional customer support via email and phone
• Assist customers with:
  • Service-related queries
  • Billing enquiries
  • Account sign-ups and onboarding
  • Product-related support
• Maintain high levels of professionalism and customer satisfaction
• Accurately log and manage customer interactions

• Stable, office-based role in a professional environment
• Opportunity to work with an international client base
• Supportive team culture and growth opportunities
• Professional development opportunities

If you have a passion for customer service, strong communication skills, and experience supporting global customers, we would love to hear from you.