Social and Community Service Managers
What is a Social and Community Service Manager?
Social and Community Service Managers are responsible for coordinating and supervising social service programs and lead community organizations. They work to improve the quality of life for individuals and communities by developing, implementing, and evaluating programs that meet the needs of their target populations. These professionals often collaborate with government agencies, non-profit organizations, and community groups to ensure that resources are effectively utilized and services are accessible to those in need. They manage budgets, oversee staff and volunteers, and advocate for policy changes to enhance community resources and services. Social and Community Service Managers must be adept in understanding community dynamics and possess strong leadership and communication skills to successfully engage with diverse groups. Their work can encompass a range of areas, including mental health services, substance abuse programs, housing assistance, and crisis intervention.
Tasks
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Direct activities of professional and technical staff members and volunteers.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
Technology Skills
- Spreadsheet software
- Presentation software
- Data base user interface and query software
- Medical software
- Office suite software
Tools Used
- Desktop calculator
- Notebook computers
- Special purpose telephones
-
Desktop computers
-
Personal computers
Knowledge
-
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
-
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
-
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
-
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
-
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Skills
-
Service Orientation
Actively looking for ways to help people.
-
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
-
Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making.
-
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Abilities
-
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
-
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
-
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
-
Written Comprehension
The ability to read and understand information and ideas presented in writing.
-
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Education
How much education does a new hire need to perform a job in this occupation?
-
Bachelor's degree
-
Master's degree
-
Associate's degree
Work Activities
-
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
-
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
-
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
-
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
-
Performing Administrative Activities
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Detailed Work Activities
- Develop operating strategies, plans, or procedures.
- Direct administrative or support services.
- Supervise employees.
- Monitor performance of organizational members or partners.
- Develop organizational policies or programs.
Work Interests
-
Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
-
Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
-
Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Job Outlook
Projected salary and job growth
$48880.0 - $127550.0
This career will grow rapidly in the next few years.
Assessment
Related assessments and tests
No assessment available.