Aftermarket Sales Engineer

At Grundfos, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, sexual orientation, religion and many other parts of one's identity. We reserve the right to not fill any position.

Apply technical and customer insights to identify, sell and provide customers with highly value-adding service and after-sales solutions. Work closely with sales colleagues to ensure a positive customer experience.

• Listen to customers and identify how Grundfos value proposition supports their business needs.
• Proactively identify new sales leads and drive the aftermarket sales process for specific customers, markets, products, or industry and achieve agreed targets.
• Keep updated on market trends and competition. Select service products, prepare and present quotations.
• Negotiate pricing on standard projects. Follow up on sales from quotation to getting the order. Plan and register all activities.
• Handover clean orders to Service Team / coordinators to execute the order.
• Follow up on renewal of contracts.
• Ensure regular meetings with customer.
• Ensure customer satisfaction.
• Collaborate with ASCs, ASPs, Sales & Service team for Aftermarket sales offerings.
• Arrange health check activities with key accounts.
• Work closely with sales colleagues to ensure a positive customer experience.
• Work closely with Service Specialists on on-site troubleshooting and assist with training when necessary.
• Carry out risk assessment before on-site visits. Generate leads for Service Sales Offerings.
• Be responsible, customer centric, effective and ethical in every approach.

• Master's Degree, bachelor's degree with or equivalent work experience.
• Experience driving developed processes within the service environment.
• Ability to lead processes or projects.
• Ability to lead a business process within the service environment.
• Most likely to have 8+ years of relevant work experience before entering level besides formal education.
• Solid knowledge of the plans, processes, and activities within the functional area in the service environment.
• Strong ability to influence others.
• Possess a great understanding of the relevant systems, local laws and regulations where applicable, for the service environment.

This position will be based in Johannesburg, South Africa.

Job Location: Johannesburg, Gauteng, South Africa