Administration Services Supervisor Global Shared Services Human Resources South Africa, Roseban ...

The Administration Services Supervisor is responsible for the day to day delivery of Talent Acquisition Operations Recruitment and Pre Boarding administration teams. They lead a team of administrators for a designated business area, ensuring the team is appropriately sized, skilled, trained and meets agreed SLA's and KPI's.

• Manage all business areas in scope of work (existing and new)
• Manage a team of administrators for a designated business area
• Ensure team motivation and operational effectiveness through supervision and follow up
• Demonstrate excellent stakeholder management skills, acting as a trusted partner for Talent Acquisition Operations, HR, Hiring Managers and other parties involved in the recruitment process
• Embed and drive Continuous Improvement Initiatives

• Be a subject matter expert for your team members, providing education and guidance to ensure efficiency of administrative processes
• Provide expert knowledge of Applicant Tracking Systems for your team
• Understand and remove all team's productivity roadblocks
• Regularly review adherence to process and address appropriately
• Identify process improvement opportunities and ensure change management
• Continually identify process improvement opportunities in your area and communicate these appropriately
• Deliver all reporting capabilities to ensure your team meets targets and client expectations
• Effective planning and organisational for current and future work volumes and projects
• Manage risk and compliance expectations

• Ensure all SLA's, KPI's and your team objectives are met
• Constantly grow your market expertise and leadership skills
• Ensure an experienced, focused, value adding approach to the operational delivery of the service is at the heart of everything the team delivers
• Ensure all process documents are up to date

• 2 - 4 years management experience
• Demonstrate knowledge of recruitment and/or pre boarding administration
• Experience building and managing a high performing team, with a genuine passion for developing talent
• Focus on quality and execution
• Ability to build relationships at all levels and work collaboratively with other internal departments through virtual and face to face interaction
• Experience enabling technology to deliver recruitment services
• Demonstrated knowledge of administrative processes, including job posting, CV / documents processing, interview scheduling, travel management
• Good understanding of the mining industry and industry trends
• Strong PC skills, confident with MS Office and ATSs
• Experience developing SLAs/KPIs to enhance service delivery
• Ability to understand risk, exercise judgement and take independent action

• Competitive salary and benefits package
• Opportunities for learning and growth, including technical training and leadership programmes
• Opportunities to move upwards within a successful multinational company

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so everyone can fulfil their potential.

Nothing is more important to us than ensuring you return home safely after a day's work. We have the most rigorous safety standards in the industry and continually invest in new technologies to make mining safer.