Ushers, Lobby Attendants, and Ticket Takers

Docent
Lobby Attendant
Ticket Attendant
Ticket Taker
Usher
Visitor Services Assistant
Visitor Services Associate
Visitor Services Representative
Visitor Services Specialist

What is a Ushers, Lobby Attendants, and Ticket Takers?

Ushers, Lobby Attendants, and Ticket Takers are essential personnel in venues such as theaters, concert halls, sports arenas, and other public events. These professionals are responsible for ensuring that attendees have a positive experience from the moment they arrive. Ushers guide guests to their seats, help enforce venue rules, and assist with finding exits and amenities. Lobby Attendants maintain cleanliness and organization in the lobby and seating areas, providing a welcoming atmosphere for guests. Ticket Takers are tasked with collecting tickets from patrons, verifying their validity, and directing them appropriately within the venue. Together, these roles contribute to the overall functioning and enjoyment of an event, providing support to both patrons and event organizers.

Career Assessment
Career Assessment

Tasks

  • Greet patrons attending entertainment events.
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Clean facilities.
  • Settle seating disputes or help solve other customer concerns.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.

Technology Skills

  • Spreadsheet software
    • Microsoft Excel
  • Presentation software
    • Microsoft PowerPoint
  • Optical character reader OCR or scanning software
    • Ticket Alternative Express Entry
    • Ticket scanning software
  • Electronic mail software
    • Microsoft Outlook
  • Office suite software
    • Microsoft Office software

Tools Used

Knowledge

  • Customer and Personal Service

    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language

    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Public Safety and Security

    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Communications and Media

    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Skills

  • Social Perceptiveness

    Being aware of others' reactions and understanding why they react as they do.

  • Service Orientation

    Actively looking for ways to help people.

  • Speaking

    Talking to others to convey information effectively.

  • Active Listening

    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Coordination

    Adjusting actions in relation to others' actions.

Abilities

  • Speech Clarity

    The ability to speak clearly so others can understand you.

  • Oral Comprehension

    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression

    The ability to communicate information and ideas in speaking so others will understand.

  • Near Vision

    The ability to see details at close range (within a few feet of the observer).

  • Problem Sensitivity

    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Education

How much education does a new hire need to perform a job in this occupation?

  • High school diploma or equivalent
    61 %

    or: GED, High School Equivalency Certificate

  • Less than high school diploma
    33 %
  • Associate's degree
    3 %

Work Activities

  • Performing for or Working Directly with the Public

    Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

  • Getting Information

    Observing, receiving, and otherwise obtaining information from all relevant sources.

  • Identifying Objects, Actions, and Events

    Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

  • Communicating with Supervisors, Peers, or Subordinates

    Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Establishing and Maintaining Interpersonal Relationships

    Developing constructive and cooperative working relationships with others, and maintaining them over time.

Detailed Work Activities

  • Greet customers, patrons, or visitors.
  • Sell products or services.
  • Provide attraction or event information to patrons.
  • Prepare operational reports or records.
  • Clean facilities or work areas.

Work Interests

  • Social

    Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

  • Conventional

    Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

  • Enterprising

    Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

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Job Outlook

Projected salary and job growth

$21730.0 - $37780.0

New job opportunities are likely in the future. : Average

Assessment

Related assessments and tests

No assessment available.