Ushers, Lobby Attendants, and Ticket Takers
What is a Ushers, Lobby Attendants, and Ticket Takers?
Ushers, Lobby Attendants, and Ticket Takers are essential personnel in venues such as theaters, concert halls, sports arenas, and other public events. These professionals are responsible for ensuring that attendees have a positive experience from the moment they arrive. Ushers guide guests to their seats, help enforce venue rules, and assist with finding exits and amenities. Lobby Attendants maintain cleanliness and organization in the lobby and seating areas, providing a welcoming atmosphere for guests. Ticket Takers are tasked with collecting tickets from patrons, verifying their validity, and directing them appropriately within the venue. Together, these roles contribute to the overall functioning and enjoyment of an event, providing support to both patrons and event organizers.
Tasks
- Greet patrons attending entertainment events.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Settle seating disputes or help solve other customer concerns.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
Technology Skills
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Spreadsheet software
- Microsoft Excel
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Presentation software
- Microsoft PowerPoint
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Optical character reader OCR or scanning software
- Ticket Alternative Express Entry
- Ticket scanning software
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Electronic mail software
- Microsoft Outlook
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Office suite software
- Microsoft Office software
Tools Used
- Flashlight
- Mobile medical services first aid kits
- Bar code reader equipment
- Electronic charts or maps or atlases
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Two way radios
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Skills
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Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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Service Orientation
Actively looking for ways to help people.
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Speaking
Talking to others to convey information effectively.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Coordination
Adjusting actions in relation to others' actions.
Abilities
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Speech Clarity
The ability to speak clearly so others can understand you.
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Near Vision
The ability to see details at close range (within a few feet of the observer).
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Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Less than high school diploma
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Associate's degree
Work Activities
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Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Detailed Work Activities
- Greet customers, patrons, or visitors.
- Sell products or services.
- Provide attraction or event information to patrons.
- Prepare operational reports or records.
- Clean facilities or work areas.
Work Interests
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Job Outlook
Projected salary and job growth
$21730.0 - $37780.0
New job opportunities are likely in the future. : Average
Assessment
Related assessments and tests
No assessment available.