Gambling Managers
What is a Gambling Manager?
A Gambling Manager is a professional responsible for overseeing the operations of gambling facilities such as casinos, sportsbooks, and racetracks. Their primary role is to ensure that all gambling activities run smoothly, are compliant with legal regulations, and maximize profitability. Gambling Managers are involved in the strategic planning and implementation of marketing initiatives to attract customers. They manage staff, coordinate with various departments, and monitor financial performance to make informed decisions. Additionally, they address customer complaints and inquiries, ensuring a high standard of service and maintaining a positive atmosphere within the establishment. Skilled in risk management, Gambling Managers also analyze market trends and competitor behaviors to adapt strategies and remain competitive in the industry.
Tasks
- Resolve customer complaints regarding problems, such as payout errors.
- Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
- Track supplies of money to tables and perform any required paperwork.
- Explain and interpret house rules, such as game rules or betting limits.
- Prepare work schedules and station arrangements and keep attendance records.
Technology Skills
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Spreadsheet software
- Microsoft Excel
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Presentation software
- Microsoft PowerPoint
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Electronic mail software
- Microsoft Outlook
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Office suite software
- Microsoft Office software
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Word processing software
- Microsoft Word
Tools Used
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Desktop computers
- Video monitors
- Notebook computers
- Alarm systems
- Special purpose telephones
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Skills
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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Speaking
Talking to others to convey information effectively.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Abilities
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
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Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Some college, no degree
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Post-secondary certificate
Awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Work Activities
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
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Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Detailed Work Activities
- Resolve customer complaints or problems.
- Coordinate enforcement of laws or regulations.
- Enforce rules or regulations.
- Monitor activities of individuals to ensure safety or compliance with rules.
- Communicate organizational policies and procedures.
Work Interests
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Job Outlook
Projected salary and job growth
$49940.0 - $159440.0
New job opportunities are likely in the future. : Average
Assessment
Related assessments and tests
No assessment available.