First-Line Supervisors of Gambling Services Workers
What is a First-Line Supervisors of Gambling Services Workers?
First-Line Supervisors of Gambling Services Workers are responsible for overseeing workers who provide gambling services. They manage the daily operations of gambling establishments, ensuring compliance with regulations and enforcing rules of gaming. These supervisors coordinate activities of staff, including dealers, cashiers, and other gaming workers, and are tasked with ensuring a safe and enjoyable environment for patrons. They handle customer inquiries and complaints, resolve conflicts, and maintain the integrity of gaming operations. Additionally, they may be involved in training new employees, scheduling work assignments, and monitoring performance to boost employee efficiency and customer satisfaction. Supervisors also manage financial transactions and maintain accurate record-keeping related to gaming activities. Strong leadership and communication skills are essential in this role, along with a deep understanding of gaming regulations and company policies.
Tasks
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
Technology Skills
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Office suite software
- Corel WordPerfect Office Suite
- Microsoft Office software
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Presentation software
- Microsoft PowerPoint
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Spreadsheet software
- Microsoft Excel
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Electronic mail software
- Microsoft Outlook
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Word processing software
- Microsoft Word
Tools Used
- Two way radios
- Multimeters
- Poker or slot machines
- Automatic teller machines ATMs
- Photocopiers
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Skills
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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Service Orientation
Actively looking for ways to help people.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Speaking
Talking to others to convey information effectively.
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
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Speech Clarity
The ability to speak clearly so others can understand you.
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Speech Recognition
The ability to identify and understand the speech of another person.
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Some college, no degree
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Post-secondary certificate
Awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Work Activities
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Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Detailed Work Activities
- Monitor operational quality or safety.
- Communicate with management or other staff to resolve problems.
- Monitor patron activities to identify problems or potential problems.
- Maintain financial or account records.
- Greet customers, patrons, or visitors.
Work Interests
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Realistic
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Job Outlook
Projected salary and job growth
$37230.0 - $82290.0
New job opportunities are likely in the future. : Average
Assessment
Related assessments and tests
No assessment available.