WIP Front Shop Team Leader

• To efficiently direct and control all operational activities at the POS and in the Front Shop.


• Managing a daily employee work schedule to ensure optimal service levels at the POS as well as uphold store standards and housekeeping in the Front Shop.


• To support the achievement of the store's financial performance by building customer loyalty, ensuring a superior customer experience and the timeous and efficient resolve of customer queries and/or complaints.


• Ensure that unresolvable queries and/or complaints are escalated to the correct department.


• To support the achievement of the store's financial performance by maximising sales through cross-selling and upselling initiatives.


• To support the achievement of the store's financial performance by driving and maximising sales through managing stock pressure and visual merchandising standards on the shop floor.


• Utilising trusted stock processes to ensure the upholding of stock standards on the shop floor:
  
  
  
  • Daily shelf maintenance
  
  
  • Daily gap monitoring
  
  
  • Daily stock withdrawal & unpacking
  
  
  • Replenishment of Stock
  
  
  • Manage expiry dates
  
  
  
  


• To assist with placing selected orders as requested and/or authorised by the Pharmacy Manager.


• To assist the Pharmacy Manager in minimizing stock losses through upholding stock processes on the shop floor and in the stock rooms.


• To minimize losses through timeous identifying of possible risks and working closely with the Pharmacy Manager and Risk Management Team to address these matters fast and effectively.


• To do daily floor walks in order to ensure the upholding of general stock and store standards.


• Maintain and manage the integrity of all front shop and staff account charge transactions.


• Oversee and monitor the W-IP cash resources, daily takings and banking.


• Ensure the daily balancing of cashier floats and the availability of change.


• Manage and control daily cashier declarations and cash-up procedures.


• Manage, investigate, control and minimize tender discrepancies.


• Administrative duties as allocated by the Pharmacy Manager.


• Critical Self Assessment (CSA) checks.


• Assist the Pharmacy Manager in managing annual stock take.


• Ensure adherence to all Human Resource related policies, procedures and initiatives.


• Manage and ensure the training, up-skilling and competency of allocated employees.


• Manage and ensure that employees stay up to date and knowledgeable of new products and projects that impact the working environment and the industry as a whole.


• Assist the Pharmacy Manager with recruitment & selection, coaching, performance management and disciplinary procedures of employees.


• Ensure employees are motivated and loyal by creating a sense of belonging and joint responsibility through the understanding of "what, why, when and how".


• Ensure information sharing, common goals and alignment through facilitating regular store team meetings.


• Ensure employee performance is optimised through regular and honest feedback intended to improve and grow individuals.


• Staff productivity monitoring and reporting.


• Manage time & attendance and clocking correctness.


• Ensure adherence to company policies and standard operating procedures (SOPs).


• Ensure alignment with other internal and external stakeholders through frequent and open communication.


• Act as a true brand ambassador and lead by example.

• Grade 12.


• Retail/Business Related Qualification adventageous.


• 2-3 Years experience relating to till operations, cash office process, stock control, merchandising and customer service.


• 1-2 Years experience in a customer facing supervisory role within retail environment.


• Excellent and effective communication skills


• Professional


• Self-driven and self-motivated


• Driven to constantly exceed expectations


• Ability to work under pressure


• Ability to adapt to change


• Ability to influence others in a positive way


• Advanced customer service skills - customer centric attitude


• Strong problem-solving and analytical skills


• Basic computer skills


• Understanding and application of financial management principles


• FMCG background and understanding of merchandising principles


• Knowledge of stock, cost, risk and compliance management procedures


• Knowledge of basic labour legislation & IR practices


• Commercial thinking

"Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions" Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace"