WFS Team Leader Test-CLI

Woolworths Financial Services Full time

Cape Town, South Africa Posted on 03/13/2026

WoolworthsFinancial Services, or WFS as it is better known, is a JointVenture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the form of the Woolworths StoreCard and offering value-added services including credit cards, personal loans, short-term insurance and life insurance linked to other products.

MAIN PURPOSE

To ensure the delivery of business growth targets for Credit Limit Increases (CLI) by proactively managing the performance, quality, motivation and day-to-day operational activities of the CLI team.

• Targets and metrics related to Credit Limit Increases
• Stakeholder management
• Coaching
• Motivate and lead the team

Functional Competencies

• Strong written and communication skills
• Ability to work independently

Minimum Qualification

• Certificate in Contact Centre or Leadership - preferable

Experience Required

• Previous leadership experience, with a strong focus on coaching and development of team members - advantageous
• Proven track record in a target driven environment: New Business and Sales
• Experience in an outbound contact centre environment, preferable 2-3 years' experience in a Contact Centre environment

Woolworths Financial Services is a proud South African brand, committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.

If you have not been contacted within two weeks after the closing date of this vacancy, please consider your application as being unsuccessful.