TRAFFIC
Western Cape
WFM Lead - Forecasting, Real-Time Ops & Analytics
Teleperformance
Job Description
Teleperformance is seeking a Workforce Management (WFM) Assistant Manager in Cape Town to support effective day-to-day management of workforce planning and operations. The role involves ensuring accurate forecasting, efficient scheduling, and proactive real-time management.
You will lead a team of WFM Analysts, collaborate with cross-functional teams, and play a key role in achieving performance targets and enhancing operational efficiency.
About This Role
Career insights for Facilities Managers positions
Salary Benchmark
R30,860/month
R20,436 to
R44,541/month
Source: WageIndicator ZAR data
Key Skills for This Role
Speaking
Active Listening
Critical Thinking
Monitoring
Reading Comprehension
Common Technologies
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Oracle Cloud HCM
Google Docs
Microsoft 365 Word
Email software
HCL Notes
Open-Xchange
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