USA Portfolio Services Coordinator - Durban

Love quiet mornings? US hours give you the perfect work-life balance.

Are you an organised, detail obsessed multitasker who loves bringing order to chaos?

Join our team as a Portfolio Services Coordinator and play a key role in ensuring consumer complaints and correspondence are handled with speed, accuracy, and professionalism.

• Own the complaint entry process with precision and accuracy
• Manage busy email inboxes, web queues & voicemails
• Track and route all owner correspondence (email, mail, fax, phone, web)
• Respond to basic written inquiries with clarity and care
• Update owner accounts and maintain accurate documentation
• Identify, classify, and route complaints to the right teams
• Work across multiple systems to keep records up to date
• Handle Attorney Verification Requests confidentially
• Support day to day team operations

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• 2+ years in customer service, administrative support within US Portfolio Services environment
• Work USA hours on rational basis

• Excellent written communication
• Sharp attention to detail and strong organisation skills
• Proficiency in MS Office (Outlook, Adobe, Word & Excel)
• Strong customer service orientation with a commitment to fair outcomes
• Organized with exceptional attention to detail
• Familiarity with U.S. regulatory bodies
• Collaborative and supportive team spirit

Because when you take care of people, they show up as their best. Here's what you can look forward to:

• Fully covered medical insurance - 100% paid for, because your health comes first
• Performance-based incentives - your hard work = real rewards
• Tenure recognition bonuses - we celebrate your loyalty
• Attendance bonuses - show up, get rewarded
• Monday breakfasts & dignity packs - start the week supported
• Growth & career development programmes - your future is our priority
• A collaborative, positive, people centric culture - a place where you truly belong

At Huntswood, our people are dependable, driven, and collaborative - and our values guide the way we show up for our customers, our colleagues, and our clients.
The job holder should be able to demonstrate the following behaviours that bring our values to life:

• Own it - take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create "WoW" moments for your customers every time.

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

• Bring your A game every day.
• Passion is contagious- work every day like it is your first day on the job.

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

"It's not just about what we do, but how we do it - our behaviours are what make us special."