Training Specialist (Tourism Industry) (Permanent)

Our client is seeking a Training Specialist to join their team, responsible for onboarding new recruits and supporting ongoing staff development. The role focuses on continuous, hands on training, mentorship and performance improvement, enhancing product knowledge, consulting efficiency and service excellence across all departments.

Key Responsibilities:

• Collaborate with managers and team leaders to identify training gaps and areas of improvement.
• Conduct on the floor observations and assess performance related trends.
• Review KPA assessments and use findings to develop training plans.
• Keep abreast of training trends, developments and best practices.
• Develop individual or small group training sessions based on skill level and needs.
• Deliver practical coaching, on the job training and refresher courses.
• Create easy to understand training manuals, incorporating our SOPs.
• Mentor across all levels through hands on guidance.
• Conduct regular assessments to identify areas for improvement.
• Track development and provide feedback on progress to managers and team leaders.
• Keep up to date with operational and system changes, ensuring they are effectively integrated into training.
• Drive company values and culture through all training and development, encouraging positive staff morale.
• Maintain a positive and energetic attitude - where ideas, views, knowledge and values are shared.

ASAP

This role offers a highly competitive remuneration package

• Minimum 5 - 8 years' experience in a Training/Mentoring role
• Prior experience in an Inbound Tour Operator an advantage
• Strong working knowledge of Southern Africa as a travel destination an advantage

Durban

Skills

• Effective training, facilitation and coaching skills
• In depth understanding of systems (i.e. Tourplan, Oasis, supplier booking systems and third party supplier systems)
• Strong communication skills, written and verbal. Ability to communicate effectively with a variety of audiences
• Ability to build and maintain rapport and relationships with others
• Skilled at explaining processes clearly and breaking down complex tasks
• Strong analytical thinking with the ability to identify performance gaps and training needs
• Confident, well organised, reliable and accountable for outcomes
• Approachable, empathetic and patient in interactions with team members
• Professional in conduct and adaptable to changing priorities and environments
• Passionate about enabling others to grow and succeed
• Maintains composure and effectiveness under pressure