Training Specialist

The Training Specialist is responsible for delivering and accrediting learning solutions that enable new and existing employees and contractors to perform at their best. This role includes end-to-end planning, facilitation and evaluation of training programmes, including system training and new product launches. The Training Specialist also identifies, researches, and sources appropriate internal and external learning solutions to address the evolving needs of the Wellness Solutions Team.

• Research and source external or internal training programs to meet cost training needs, presenting data driven insights to inform strategy.
• Conduct the full training cycle within the business units - needs analysis, design, development, delivery, assessment, and measurement - to enhance performance and update protocols/standards.
• Develop existing and new staff in learning and development areas.
• Increase skill levels through targeted training interventions and coaching.
• Deliver training sessions to a wide range of internal and external stakeholders.
• Schedule and plan learning sessions according to business unit requirements.
• Prepare and conduct formal training preparation.
• Provide formative and summative assessment feedback.
• Administer all required documentation and evaluate training interventions.
• Collect completed reaction evaluations from all learners.
• Maintain accurate and complete training assessment records.
• Provide timely and regular feedback to management and team leaders on training, coaching, induction, and identified trends.
• Attend and/or chair key forums.
• Develop and implement quality measures and audit methodologies.
• Keep abreast of best industry practices, including digital learning.
• Maintain and update all training material for the business.
• Support the business with ad hoc projects as required.
• Minimum of 3 years' experience in a customer services environment.
• Minimum of 1-2 years' training experience in healthcare.
• Proven track record of successfully implementing training initiatives.
• Experience managing strategic relationships.
• Industry knowledge of Scheme and Non Scheme products.
• Experience working with stakeholders (internal and external).
• Experience with electronic medical systems and operational reporting tools.

• Experience in the Corporate Wellness Industry.
• Knowledge of Discovery Group Products.
• High level understanding of Discovery Health systems.

• Clinical qualification that includes conducting wellness assessments.
• Qualification in training/facilitation or coaching (advantageous).
• HPCSA/SANC (advantageous).

• MS Office - Excel and PowerPoint.
• Experience managing and analysing data.
• Power BI.
• Digital learning platforms.

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.