Tier 2 IT Support Engineer - Client-Focused, Multi-OS

A leading ICT solutions provider in Cape Town is seeking a Tier 2 Support Engineer. In this role, you will be responsible for providing support and maintenance on systems and services, handling client interactions with professionalism and urgency. You should possess a diploma in Information Technology or a related field, with at least 2 years of experience in IT support. Proficient in hardware and software troubleshooting, you will also document procedures and maintain records to ensure excellent service delivery. A valid driver's license is required.