Tender & Service Specialist

Description The opportunity

Join us as a Tender & Service Specialist, play a key role in managing the complete lifecycle of service-related projects. This role connects sales and operations-identifying and bidding for engineering service contracts (quotations/tenders) and, once secured, taking the lead to ensure smooth technical execution, resource scheduling, and financial closure of each service order.

How you'll make an impact

• Quotations & Tender Management (Pre-Award)

  • Sales team interface: Support the Service Sales team with presales preparation.

  • Technical Scoping: Review RFQs/RFPs to define SoW, technical specs, and resource needs.

  • Cost Estimation: Prepare cost estimates for labour, parts, subcontractors, and travel.

  • Bid Compilation: Compile the complete tender pack, ensuring full compliance with B BBEE, Tax Clearance, COID, and all required technical returnable

  • Vendor Liaison: Source and compare supplier quotes for specialized components.

• Service Coordination & Execution (Post-Award)

  • Project Kick-off: Convert approved quotes into Service Orders/Job Cards in the ERP system.

  • Resource Scheduling: Coordinate with the Service Operations Manager to dispatch and schedule field service technicians or engineers to client sites, ensuring they are equipped with the appropriate tools and PPE

  • Logistics Management: Monitor procurement and delivery timelines to ensure all required parts are available with zero downtime on site.

  • Compliance Oversight: Ensure safety files and fitness certificates meet OHS requirements.

  • Client Management: Serve as the primary client contact for updates and variations.

• Financial & Administrative Closure

  • WIP Tracking: Track Work in Progress to ensure service execution aligns with the quoted margins.

  • Invoicing: Facilitate sign off of Job Cards/Timesheets and initiate final invoicing after successful commissioning or handover.

  • Reporting: Maintain a Win/Loss tender register and prepare Execution Efficiency reports for the Service Unit.

• Ensure compliance with internal and external regulations, HSE, and quality standards.

• Demonstrate leadership, teamwork, and disciplined approach to deliver accurate results.

• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor's degree in in electrical engineering or equivalent experience.

• 3-5 years' experience in an engineering services environment, including proven expertise in bid and tender compilation.

• Technical ability to interpret engineering drawings and schematics and compile accurate Bills of Quantities (BoQs).

• Advanced skills in MS Excel, with working knowledge of MS Project and ERP systems (such as SAP Ariba).

• Familiarity with PPPFA regulations (80/20 and 90/10) and South African B BBEE codes.

• Strong deadline management under pressure, with the ability to shift effectively between sales-focused and logistics-focused tasks.

• Willingness to travel across assigned countries as needed.

• Proficiency in both spoken & written English is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.