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Technical Support Team Lead - AI-Driven, Global Coverage

Vertice

Job Description

Vertice seeks a Technical Support Team Lead for its Johannesburg office to establish and lead the South African technical support team. You will ensure exceptional support for clients across various time zones and enhance productivity through AI-driven strategies.

The role demands leadership experience in B2B SaaS Technical Support, advanced technical skills, and effective communication with clients. Join us to make a significant impact in a high-growth startup environment.

About This Role

Career insights for First-Line Supervisors of Non-Retail Sales Workers positions

Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening Management of Personnel Resources Monitoring Speaking Coordination
Common Technologies
Oracle Marketing Cloud Salesforce Platform Salesforce Sales Cloud YouTube Cisco Webex 8x8 Work Zoom Microsoft Dynamics 365