Technical Authorisations Agent

We are seeking a qualified Technician (Qualified motor-mechanic) to join our dynamic and hardworking Authorisations team. The successful candidate will be accountable for capturing, assessing, monitoring & approving service and maintenance claims. The Agent will need to ensure that all calls are handled in a timely and professional manner.

• Handling incoming calls and ensuring that monthly service level targets are met, both personal and departmental
• Verifying policy details and supplying dealers with information on request
• Asses technical information on previous claims
• Admin duties related to claims and authorisations
• Maintaining high levels of customer service at all times
• Liaising with all internal divisions and providing info to necessary parties
• Scrutinizing of dealer quotes to minimize costs
• Promote the use of the online system
• Assisting other teams when the job requires it

• Grade 12 / Matric
• Qualified technician (mechanic) - not negotiable
• Minimum of 1 - 2 years Authorisation Call Centre experience (Advantageous)
• Minimum 3 years Motor Industry experience and strong technical knowledge of vehicles is a must

• Must have mechanical / technical knowledge of vehicles
• Computer literate (Full MS Office)
• Excellent telephone and communication skills
• Multi-tasking
• Claim administration experience (Advantage)
• Excellent time management
• Deadline driven
• Action orientated
• Approachable
• Strong communication skills
• Customer focused
• Listening skills
• Peer relationships
• Proactive and engaging
• Negotiating skills
• Own or reliable transport
• Excellent time management and attention to detail
• Confident and assertive
• Ability to work under pressure
• Team Player
• Accuracy

• Criminal and credit clear
• Reliable or own transport
• Own and live up to company values