Technical Account Manager - Cape Town

Cape Town, South Africa Posted on 24/04/2026

Scope: To ensure that the daily, weekly, and monthly operations and reconciliations - financial, technical, and otherwise - are according to expectations and to enhance the customers' experience by providing value-added services from a technical perspective.

• Support customers based on products and services contracted as per SLA.
• Plan and meet SLA response times.
• Customer Support Tickets managed and closed timeously.
• Conduct Customer Training to customer satisfaction.
• Develop and execute standard operating procedures (SOPs).
• Monitor and maintain uptime of all systems and ensure data and customer outputs made available as per SLA and that SOPs are executed as required.
• Meet regularly with Customer Operational staff.
• Ensure financial viability of customer accounts.
• Build long-term relationships with new and existing customers.

• Perform frequent audits of each account to ensure operations are financially feasible, sustainable and meet business strategic objectives on an ongoing basis.
• Manage account portfolio and meet financial objectives.
• Overall collaboration with all stakeholders within the process to ensure the delivery of desired outcomes.
• Engage in regular meetings with external customers and internal stakeholders on account performance.
• Provide business, technical, and product knowledge in support of customer solutions.
• Establish, implement and constantly update processes and procedures to support exceptional service delivery.
• Manage customer operations on all relevant Ontec platforms.
• Ensure all customer end to end solutions and KPI's and end to end solutions are configured and working correctly when deployed in operations.
• Provide support for meter reading and billing service.
• Analyse and investigate any support issues including software and in field investigations when required.
• Ability to compile executive, operational and technical reports.
• Engage with customers and prospects to understand their business needs and objectives.