TRAFFIC
Western Cape
Team Leader - Customer Care & High-Performance Coaching
Sigma Connected Group
Job Description
Sigma Connected Group in South Africa, Wes-Kaap is seeking a passionate Team Leader to guide a team of Customer Advisors. The successful candidate will bring over 2 years of experience in a BPO/Contact Centre to inspire excellence in performance and create a positive workplace culture. Responsibilities include coaching, monitoring KPIs, and fostering a supportive environment. Benefits include career growth opportunities, medical insurance, and transport benefits, ensuring a people-first approach to leadership.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
First-Line Supervisors of Non-Retail Sales Workers Insights
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