Team Leader - Contact Centre - HC

Cape Town, South Africa Posted on 11/03/2026

Advance your leadership career with a dynamic internationally recognized BPO company based in Cape own. We are seeking a dynamic Team Leader with a passion for the Health Care Industry.

• Motivate and empower a talented team to achieve exceptional results
• Ensure the smooth running of day-to-day team activities, ensuring service excellence in accordance with client specifications and turnaround times.
• Support management in proactively addressing queries, concerns and process improvements.
• Ensure performance management reviews and support your team's professional growth.
• Lead calibration sessions and "morning huddles" to inform your team about their objectives and expected targets.
• Support Quality Assurance in always striving to service excellence
• Support the team with call escalations and provide ongoing coaching and development of your team
• Monitor and drive individual and team performance, usually against a set of key performance indicators (KPIs)
• Prepare reports for your Line Manager on performance against these KPIs
• Ongoing motivation of your team to ensure a positive mindset and customer-focused attitude remains throughout
• Identifying and addressing any people issues, and being a pillar of support for your team members
• Training your team members to identify cross-sell and upsell opportunities where needed
• Contribute to overall customer experience by promoting awareness of any company-wide customer experience initiative

• Grade12 Certificate with English and Mathematics/Lit
• Min3+ years proven Team Leader experience in contact centre (BPO) operations management or related roles
• Leadership experience in the Health Care Industry would be advantageous
• Tertiary qualification in related field (advantageous)
• Good interpersonal skills
• Ability to take accountable and responsible for your team's performance.
• Well organized and numbers/target-driven
• Report writing which contains performance levels to management
• Customer focused, employee focused and people management
• South African Citizen
• Own Transport (Advantageous)
• Ability to work 24/7 rotational shifts
• High proficiency in English Language (Read, Write and Speak)
• Criminal Clear

Competitive salary and benefits package.

Opportunities for career growth and advancement.

A dynamic, supportive work environment with a focus on professional development.

Join a company committed to delivering excellence and driving results in customer service on a global scale.