Switchboard Operator (Re-advertised) - Rondebosch Medical Centre
Job Description
Business Unit: Rondebosch Medical Centre
Posted: 2026-05-29, Closing: 2026-06-12
Location: Western Cape, Cape Town
DescriptionA vacancy has arisen for a Switchboard Operator, reporting to the Patient Administration Manager. The successful candidate will provide efficient switchboard services in a professional and friendly manner whilst delivering uncompromising quality to all customers.
Critical Outputs- Monitor incoming and outgoing calls via the telephone management system and route these accordingly in a professional and friendly manner.
- Maintain a register of all service problems and present these to management.
- Maintain extension numbers list and issue to all users as required.
- Attend to internal and external customer queries.
- Assist users with faulty telephone lines.
- Work with front desk team performing administrative tasks.
- Two-year work experience in a similar environment
- Experience in dealing with people including managing conflict
- Knowledge of hospital procedures and medical terminology will be an advantage.
- Ability to work shifts (day or night)
- Collaboration/ Relationship Building
- Problem-solving, analysis and judgement
- Resilience
- Verbal & written communication and presentation skills
- Organisational awareness
- Excellence and quality orientation
- Ethical behaviour
- Services
Rondebosch Medical Centre is an equal opportunity employer, external candidates will also be considered. Only shortlisted candidates will be contacted; should you not receive any communication after 2 weeks of closing date, kindly consider your application as unsuccessful.
About This Role
Career insights for Switchboard Operators, Including Answering Service positions