Supervisor: Foreman (Multifranchise Cape Town)

The Foreman at Jetour Paarden Eiland, part of Multifranchise Cape Town, is responsible for overseeing the day-to-day operations of the service department, ensuring that work is completed efficiently, accurately, and to the high standards set by the dealership and manufacturer. The Foreman will lead a team of technicians and service advisors, providing guidance, training, and support as needed.

Minimum Qualifications and Experience Needed:

• Qualified Technician
• Must have workshop Foreman experience
• Jetour experience advantageous
• Minimum of 5 years' experience as a service technician, with at least 2 years in a supervisory role
• Strong technical knowledge of vehicle diagnostics and repair procedures
• Excellent leadership and communication skills
• Ability to prioritise tasks and work in a fast-paced environment
• Strong attention to detail and problem-solving abilities

The responsibilities of the Foreman include, but are not limited to:

• Recruit, hire, and motivate qualified service technicians
• Assist technicians in developing their skills
• Understand, keep abreast of, and comply with all regulations affecting service operations, including hazardous waste disposal and OHSA regulations
• Ensure compliance with manufacturer warranty and policy procedures
• Ensure all department employees receive appropriate manufacturer training
• Conduct regular performance reviews for technicians in accordance with dealership guidelines
• Ensure repairs are assigned fairly and efficiently
• Provide technical support to technicians when necessary
• Ensure repairs are charged out correctly
• Monitor the progress of repair orders throughout the day
• Maintain high-quality service repairs and minimise comebacks
• Conduct spot checks on completed jobs for quality and thoroughness
• Road test vehicles to quality-check work performed
• Ensure all documents are processed accurately and correctly
• Maintain customer follow-up programmes to confirm satisfaction with the service experience
• Handle customer complaints within 24 hours and escalate where necessary
• Manage department performance using daily operating controls, productivity reports, warranty reports, surveys, and monthly forecasts
• Monitor technician productivity and payroll records
• Ensure workshop cleanliness, safety, and equipment maintenance
• Ensure proper care and inventory of special tools
• Recommend new equipment and tools where necessary
• Assist as Service Advisor or Dispatcher when required
• Attend management meetings as requested
• Promote teamwork and harmony within the department and across the dealership
• Maintain a safe and professional work environment
• Perform additional tasks as assigned

If you are passionate about the automotive industry and have a proven track record in workshop and service management, we encourage you to apply for this exciting opportunity to join Multifranchise Cape Town's Jetour team in Paarden Eiland.