TRAFFIC Gauteng

Strategic Workforce Planner

Rmbwestport

Job Description

Rmbwestport seeks a Resource Planner in Johannesburg to ensure optimal scheduling and service level achievement within their contact center environment. The role involves managing costs, delivering exceptional customer service, and producing efficient schedules to maximize agent utilization.

The ideal candidate should have 1 to 3 years of relevant experience, an NQF5 qualification, and proficiency in PowerBI, Excel, and Verint. Opportunities for innovation and networking are part of the role.

About This Role

Career insights for Personal Financial Advisors positions

Salary Benchmark
R38,810/month
R27,104 to R54,338/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Active Listening Reading Comprehension Speaking Writing Critical Thinking
Common Technologies
Act! CRM Microsoft Dynamics 365 Salesforce CRM Financial planning presentation software Microsoft PowerPoint 365 MoneyTree Silver Financial Planner (presentation feature) Envestnet MoneyGuide Ibbotson Portfolio Strategist