TRAFFIC
Gauteng
Strategic Call Center Workforce Planner
Private Health Administrators (Pty) Ltd
Job Description
A healthcare administration company in South Africa is seeking a Planner in Workforce Management. This role involves forecasting work volumes, calculating staffing needs, and ensuring efficient operations at the Contact Centre. The ideal candidate should have 2-4 years of experience in workforce planning, a relevant degree, and proficiency in data analysis tools like Excel. Strong problem-solving skills and an understanding of medical aid products are essential. This position allows for collaboration and contributing to continuous improvement initiatives.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.