Sr. Product Manager, iTero Clinical & Lab Solutions

Department: Marketing

Employment Type: Full Time

Location: APAC-Singapore

At Align Technology, Inc., we are redefining the future of dental care and digital orthodontics. As the world's leading 3D printing company and the force behind transformative products like Invisalign, iTero, and our Align Digital Platform, our commitment to innovation and clinical excellence is unmatched. The Sr. Product Manager, iTero Clinical & Lab Solutions will be responsible for their specific product/portfolio area and own the end-to-end product life-cycle, from product definition through to launch, via the Channel Teams. This position is targeted for a professional seeking a Product Management position. Your responsibilities within the Global Product Marketing Organization include translating customer insights into user needs and product requirements, working closely with engineering and UIUX team, and partnering with the global channel teams. Additionally, you will become an SME for the team to fully leverage available tools to help understand customer behavior and improve workflows.

• Partner with the Channel teams to synthesize customer issues and barriers to adoption/utilization
• Product Teams: Various - Invisalign Portfolio, iTero Portfolio and services, Treatment Planning, Retention, and Platform Services
• Represent needs of the geography in which they are located and be key partner to commercial and marketing teams with respect to portfolio, adoption and lifecycle
• Translate those channel needs into user needs and product design input requirements and validation acceptance criteria
• Collect VOC and analyze product data and feedback to support recommendations for improvements to products and solutions, drive implementation of the changes
• Measure product performance (KPIs) to define additional actions needed to improve utilization/adoption
• Develop deep expertise in the use of internal tools to help us to monitor, troubleshoot and solve customer problems and workflow challenges
• Develop deep expertise in the use of internal tools to help drive increased customer awareness of available features and functionality
• Support requirements documentation and migration to the Aligned Elements Requirements Tool and work with the technical teams to confirm that business requirements are successfully traced through to the component level
• Develop supporting tools and materials to drive product adoption/utilization
• Work closely with the channel teams to develop go-to-market models
• Drive early feasibility studies, technical design assessments and limited market released prior to full general availability
• Work with cross-functional teams including regulatory, clinical, finance and operations to support product needs
• Conduct user acceptance testing (UAT)
• Other duties as required.

• Bachelor's degree in business, marketing, engineering, biology, or related field required
• Location: Various - Singapore, China, Switzerland, USA (Raleigh and San Jose)
• 7-10 years of product management experience or equivalent
• Excellent, articulate, and concise communication, presentation, and interpersonal skills with the ability to work effectively with cross-functional teams and professionally with customers
• Self starter with ability to work and navigate the organization as needed with limited oversight and guidance to achieve objectives
• Familiarity with modern product management tools (e.g. Pendo) and AI-first mindset
• Strong analytical and strategic thinking skills
• Ability to travel domestically and internationally as needed (up to 20%)
• Complementary skills:
• Passionate about digital dental healthcare, strong customer focus, and an advocate for customer needs
• A basic understanding of technology, software development, or other relevant technical aspects.