Sports Behaviour Analyst

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

As a Sports Behaviour Analyst, you will play a key role in supporting the delivery of a high quality risk and integrity monitoring service. Your work will directly contribute to the sportsbook's ability to stay ahead of emerging threats and maintain a fair, competitive environment for all users.

• Monitor real time sports events and results to identify irregular betting activity and respond to emerging risks.
• Analyse customer betting patterns and market trends to detect suspicious or advantage play behaviours, including matched betting and other promotional exploitation tactics.
• Investigate accounts flagged for irregular or undesirable behaviour, assessing suitability for stake factor reduction or other risk mitigation actions.
• Review accounts for potential account adjustments, based on positive behavioural indicators and betting history.
• Identify and investigate circumvention attempts, including the use of multiple accounts or coordinated activity to bypass controls.
• Track and report on behavioural trends across sports, markets, and customer segments to inform strategic decision making.
• Segment customer profiles based on risk indicators, behavioural patterns, and betting activity to support targeted interventions.
• Collaborate with Trading, Risk, and Integrity teams to implement and refine mitigation strategies for high risk behaviours.
• Contribute to the development and enhancement of detection tools and processes, ensuring timely and accurate identification of threats.
• Prepare and present data driven insights and reports to internal stakeholders, supporting operational decisions and long term planning.

This job description is not intended to be an exhaustive list of responsibilities; you may be required to complete other reasonable duties.

• Strong verbal and written communication skills, with the ability to clearly convey complex ideas to both technical and non technical audiences.
• Proven ability to work collaboratively within cross functional teams, contributing to shared goals and effective decision making.
• Excellent project and time management skills, with experience handling multiple tasks simultaneously and delivering high quality outputs on time.
• Exceptional attention to detail, ensuring accuracy and consistency in all analyses, reports, and operational processes.
• Adaptability and resilience in fast paced, dynamic environments, with the ability to respond effectively to shifting priorities and emerging challenges.
• Advanced proficiency in Microsoft Office Suite, particularly Microsoft Excel, for data analysis and reporting.
• Strong numerical aptitude and analytical thinking, with the ability to interpret and derive insights from complex quantitative data.
• Solid understanding of the mathematical principles underpinning sports betting markets and customer behaviour.
• Experience working with relational and non relational databases, including data extraction, manipulation, and interpretation.
• Deep passion for sports, complemented by a strong interest in sports data, betting trends, and behavioural analytics.
• Willingness and availability to work flexible hours, including evenings, weekends, and participation in a 24/7 rotational shift schedule.

• In depth knowledge of sports betting markets, including odds calculation, betting types, and market dynamics.
• Previous experience in the online gaming, sportsbook, or casino industry, with a strong understanding of player behaviour and industry operations.
• Familiarity with gambling regulations and compliance requirements across multiple jurisdictions, ensuring adherence to legal and ethical standards.
• Proven ability to identify, investigate, and analyse patterns of abuse, arbitrage, and other forms of advantage play.
• Experience in developing and executing customer retention strategies, particularly in data driven or regulated environments.
• Working knowledge of data visualisation tools, especially Tableau, for presenting behavioural insights and trends.
• Practical experience using search and analytics platforms such as Elastic Search and Kibana for behavioural monitoring and investigation.
• Proficiency in SQL or other query languages for efficient data extraction, manipulation, and analysis.

Adaptability, Ownership and accountability, Initiating action, Resilience, Team orientation, Integrity, Innovation.

• Comprehensive learning and development programmes.
• Innovative Performance Tool for regular, constructive feedback.
• Employee Assistance programme covering benefits for you and your family.
• Free daily meals, massages, on site gym, group life cover, funeral fund benefit, financial services assistance, Curro School Fees benefit, income continuation benefit, leadership training, referral bonus, medical aid subsidy, free sleep coaching, retirement annuity subsidy, team socials.
• Diversity and inclusive workplace across 16 countries, 85 nationalities and 18 languages.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we champion a supportive, inclusive, and empowering environment wherever you are in the Group. We take equal opportunities seriously and commit to honesty and fairness.

• Shortlisted candidates may need to complete an assessment.
• Credit and criminal record checks will be conducted; qualifications will be verified.
• If you do not hear from us within two weeks, please consider your application unsuccessful.